Refund policy

Returns & Refund Policy

We hope you love your order from K-Pop Kingdom. If you change your mind, you have the right to cancel your online purchase within 14 days of receiving your order, without giving a reason.

To request a return, please contact us within 14 days of receiving your order. Once you have notified us, the goods must be returned to us within a further 14 days.

Change-of-mind returns

Items should be returned in their original condition with all packaging, accessories, photocards, inclusions and other contents supplied with the product.

You may inspect an item as you reasonably would in a shop. If an item has been handled or used beyond what is reasonably necessary to establish its nature, characteristics and functioning, we may make an appropriate deduction from the refund to reflect any reduction in its value, where permitted by law.

Light sticks and electronic merchandise

Light sticks may be inspected and reasonably tested after delivery. However, using a light stick at a concert, event or for an extended period goes beyond what would normally be necessary to inspect and test the product. If returned after such use, we may make an appropriate deduction from the refund to reflect any reduction in value, where permitted by law.

Please return light sticks with their original box, inserts, straps, accessories and any other supplied contents.

Albums, photocards and inclusions

Albums and other products should be returned with all of the contents originally supplied. This includes any photocards, posters, inserts, stickers, CDs and other inclusions.

Missing, damaged or used contents may reduce the value of the returned product and may result in an appropriate deduction from the refund where permitted by law.

Return postage

For change-of-mind returns, you are responsible for the direct cost of returning the goods to us. We strongly recommend using a tracked service and keeping proof of postage until your return has been processed.

Please contact us before returning an item so that we can provide the appropriate return instructions.

Refunds

Once your return has been received, we will inspect it and process any refund due using the original payment method.

Where an entire order is cancelled under your statutory cancellation rights, we will also refund the standard outbound delivery charge paid for the order. If you selected a more expensive delivery option, such as Express Tracked Delivery, we are only required to refund an amount equivalent to our standard delivery charge.

We may withhold the refund until we have received the returned goods or you provide evidence that they have been sent back, where permitted by law.

Faulty, damaged or incorrect items

If your item arrives faulty, damaged, incorrect or not as described, please contact us as soon as possible with your order number and, where helpful, photographs of the item and packaging.

Your statutory rights are not affected by this policy. Nothing in this policy limits your rights under UK consumer law.

Cancelling before dispatch

If you wish to cancel an order that has not yet been dispatched, please contact us as soon as possible. If we are able to stop the order before dispatch, we will cancel it and issue the appropriate refund.

Contacting us

To request a return, report a problem or ask a question about your order, please contact K-Pop Kingdom using the contact details provided on our website. Please include your order number so we can assist you as quickly as possible.